By using this website YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear on the ThermoSoft Web site.

References to ThermoSoft or herein refer to ThermoSoft International Corp.,,,,, or their affiliates, subsidiaries and designees as deemed appropriate by ThermoSoft International Corporation "ThermoSoft".

ThermoSoft reserves the right to make changes to the ThermoSoft Web sites and its Conditions of Use and Legal Notices at any time. Each time you use the ThermoSoft site and/or purchase ThermoSoft radiant heating products, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the ThermoSoft Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the ThermoSoft Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the ThermoSoft website, you expressly agree that use of the ThermoSoft website is at your sole risk. The ThermoSoft website is provided on an "AS IS" and "as available" basis. Neither ThermoSoft nor affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like collectively, "Associates" warrant that use of the ThermoSoft Web site will be uninterrupted or error-free. Neither ThermoSoft nor its Associates warrant the accuracy, integrity or completeness of the content provided on the ThermoSoft website or the products or services offered for sale on the ThermoSoft website. Further, ThermoSoft makes no representation that content provided on the ThermoSoft Web site is applicable to, or appropriate for use in, locations outside of the United States. ThermoSoft and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by ThermoSoft employees or ThermoSoft Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall ThermoSoft or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the ThermoSoft Web site, including but not limited to reliance by you on any information obtained from the ThermoSoft Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of ThermoSoft has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the ThermoSoft Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and ThermoSoft reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ThermoSoft will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with ThermoSoft's Return Policy.

Pricing Policy

Prices and offers are subject to change without notice.

Tax Policy

ThermoSoft does retail business throughout the United States and Canada. ThermoSoft collects and remits sales taxes and applicable duties as required by law. If you have tax-exempt status, please contact us for details. You will be required to provide your state tax-exempt certification prior to purchase. Please note: ThermoSoft reserves the right not to sell to resellers. We are currently collecting taxes for California, Colorado, Connecticut, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Nevada, Ohio, Pennsylvania, Tennessee, Virginia, Washington, Wisconsin.

Purchasing Terms

Free shipping promotion on controllers, thermostats, membranes, or accessories is valid only if order contains heating cables or mats. You may be contacted by one of our sales experts for further clarification.

Paying for Your Order

You may pay for your orders with major credit cards issued in the United States of America or Canada. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.


All orders placed on this site are subject to product availability and will be shipped according to ThermoSoft's shipping policies. ThermoSoft may change the shipping carrier from the selection at no additional cost to you. In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the confirmation e-mail.

We offer FREE ground shipping on orders $199 or more shipped within the 48 contiguous United States.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Thermosoft Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return Policy

All sales made through the ThermoSoft Web site are subject to ThermoSoft's return policy. If you are not satisfied with your purchase or you purchased too many or the wrong size, simply return* the new and unused items** in the original packaging with postage prepaid within 100 days of purchase.

* ThermoSoft proudly provides the best Return Policy in the Industry. We offer 100% refund of your entire purchase within 100 days from the order date for the brand new and unused items in resalable condition. Buyer is only responsible for any expedited shipping charges and return shipping.** Items must be unused, uncut, and in original condition. For more information about our Shipping and Return Policy click here or contact us for details.


Check the appropriate product warranty page to view the related warranty or contact us for details.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Order Limitations/Limited Quantities

ThermoSoft may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. ThermoSoft also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same ThermoSoft Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. ThermoSoft reserves the right to limit or prohibit sales to dealers.

Termination of Use

ThermoSoft may, in its sole discretion, terminate your account or your use of the ThermoSoft Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. ThermoSoft reserves the right to change, suspend, or discontinue all or any aspects of the ThermoSoft Web site at any time without prior notice.

Your Consent

By using our site, you consent to this Terms of Use Policy.

Changes to our Terms of Use Policy

If we decide to change our Terms of Use Policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this Terms of Use Policy you may contact us using the information below.

USA Headquarters-ThermoSoft International

701 Corporate Woods Pkwy, Vernon Hills, IL 60061
Tel: 847-279-3800
Email: [email protected]